Terms & Conditions

These Terms and Conditions (the “Terms”) are an agreement between you and Quotiq (referred to as “we”, “us” or “our”), the operator of the Quotiq platform (the “Platform”). The Platform is an artificial-intelligence assisted service that helps manufacturing businesses capture requests for quotation, read the specifications inside them, prepare cost sheets and quotations, and track those enquiries to a deadline.

By creating an account, accessing the Platform, or using any part of the service, you confirm that you have read and accepted these Terms on behalf of yourself and the business you represent. If you do not agree with these Terms, please do not use the Platform.

• “Client”, “you” or “your” means the business that subscribes to or uses the Platform, and every authorised user acting on its behalf.
• “Client Data” means all information you or your users submit to, or generate within, the Platform, including enquiry emails, attachments, drawings, bills of material, rate lists, client and supplier records, quotations and any related communications.
• “AI Output” means any suggestion, extraction, score, draft, estimate or other content that the Platform produces using automated or machine-learning techniques.
• “Sub-processor” means a third party we engage to help deliver the service, such as a hosting, storage, messaging or model provider.
• “Applicable Law” means the laws of India that apply to the Platform and to your use of it.

The Platform is intended for use by registered businesses and their authorised personnel. Access is granted by invitation or approval, and each account is personal to the individual to whom it is issued. You are responsible for keeping your login credentials confidential, for all activity that takes place under your account, and for ensuring that every user you authorise complies with these Terms.

You agree to provide accurate registration details and to keep them current. You must notify us promptly if you believe an account has been accessed without permission.

The Platform assists your team. It reads incoming enquiries, extracts specifications, prepares draft cost sheets and quotations, applies deadline reminders, and keeps a searchable record of your work. Human review remains part of the process at every stage, and the Platform is designed to support the decisions your team makes, not to replace them.

We may add, change or remove features to improve the service, keep it secure, or meet legal requirements. Where a change materially reduces the core functionality you rely on, we will make reasonable efforts to tell you in advance.

To provide the Platform, we collect and process the following categories of information.

• Account and contact information, such as names, business email addresses, phone numbers, roles and organisation details of the people who use the Platform.
• Enquiry content, including the emails, messages, attachments, engineering drawings and bills of material that reach your connected inbox or that your team uploads.
• Business records you choose to store, such as your client and supplier lists, material rate master, cost sheets, quotations and pricing history.
• Communications that pass through the Platform, including messages and quotations you send to your own customers using the service.
• Technical and usage information, such as log data, device and browser details, actions taken within the Platform, and audit records that show who did what and when.

Some of this information may relate to identifiable individuals within your organisation or your customers. Where that is the case, it is treated as personal data under Applicable Law.

We use the information described above for clearly defined and limited purposes.

• To operate, provide and maintain the Platform and its features.
• To read and structure your enquiries, prepare cost sheets and quotations, and produce the AI Output that supports your team.
• To send you service notifications, reminders and support communications.
• To keep the Platform secure, prevent misuse, and maintain an accurate audit trail.
• To provide customer support, resolve issues, and improve the reliability of the service.
• To comply with our legal obligations and to enforce these Terms.

We act on your instructions when we process Client Data on your behalf. We do not sell your Client Data, and we do not use the confidential contents of your enquiries, rates or quotations to train general-purpose models for unrelated parties.

We are committed to handling personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under it, and other Applicable Law in India. In relation to the personal data contained within your Client Data, you are generally the party that decides the purpose of processing, and we process that data as a service provider acting on your documented instructions.

Our processing follows these principles.

• We collect only what is needed to provide the service, and we use it only for the purposes stated in these Terms.
• We keep information accurate to the extent it is within our control and provide tools for you to correct or remove records.
• We retain information only for as long as it is needed, or as required by law, and then delete or anonymise it.
• We apply reasonable technical and organisational safeguards to protect information against loss, misuse and unauthorised access.
• We support you in responding to requests from individuals who exercise their rights over their personal data.

You are responsible for ensuring that you have a lawful basis to share the Client Data with us, including any personal data of your own customers, and for providing any notices or obtaining any consents that Applicable Law requires of you.

We treat your Client Data as confidential. Your data is kept logically separated from that of other clients, and access within our team is limited to personnel who need it to operate or support the service. Our personnel are bound by confidentiality obligations. We will not disclose your Client Data to any third party except as needed to provide the service through our sub-processors, or where we are required to do so by law.

We use industry-standard measures to protect the Platform and your information, including encryption in transit, access controls based on the principle of least privilege, role-based permissions, and append-only audit records that log significant actions. No method of transmission or storage is completely secure, so while we work to protect your information, we cannot guarantee absolute security. You are responsible for the security of your own devices, networks and credentials.

If we become aware of a personal data breach that affects your information, we will notify you without undue delay and cooperate with you as required by Applicable Law.

We retain Client Data for as long as your account remains active and for a reasonable period afterwards, or for longer where retention is required to comply with a legal, accounting or regulatory obligation, to resolve disputes, or to enforce our agreements. On termination, and subject to any legal retention requirement, we will delete or return your Client Data on written request within a reasonable period.

To deliver the Platform, we rely on trusted sub-processors for functions such as cloud hosting, data storage, email and messaging delivery, and the language and machine-learning services that power the AI Output. We take care to engage sub-processors that maintain appropriate security and confidentiality standards, and we remain responsible to you for the parts of the service they support.

Some sub-processors may process information outside India. Where this happens, we take reasonable steps to ensure that the information continues to be protected in a manner consistent with these Terms and Applicable Law. The Platform may also link to third-party websites or services that we do not control, and we are not responsible for their content or practices.

The Platform, including its software, design, structure and all related intellectual property, belongs to us and our licensors. These Terms do not transfer any ownership of the Platform to you. You receive a limited, non-exclusive, non-transferable right to use the Platform for your internal business purposes while your subscription is active.

You retain all rights in your Client Data. You grant us a limited licence to host, process and display that data solely to provide and support the service. If you send us feedback or suggestions, you agree that we may use them to improve the Platform without any obligation to you.

You agree to use the Platform lawfully and responsibly. You must not:

• upload or process any content that is unlawful, infringing, harmful or that you do not have the right to share;
• attempt to gain unauthorised access to the Platform, other accounts, or our systems;
• reverse engineer, copy, resell or create derivative works from the Platform except as permitted by law;
• introduce malicious code, or interfere with the integrity, security or performance of the service;
• use the Platform to send unsolicited communications in breach of Applicable Law; or
• use the Platform in any way that violates the rights of others or any Applicable Law.

You are responsible for the conduct of every user you authorise and for the content you place on the Platform.

The AI Output is intended to assist your team, not to serve as a final or authoritative decision. It may be incomplete or incorrect, and the Platform flags low-confidence or uncertain extractions for that reason. You are responsible for reviewing and confirming the specifications, cost sheets, prices and quotations before you rely on them or share them with your customers. Any quotation you issue to your own customer is your document and your responsibility, and we are not a party to it.

You represent and undertake that:

• the information you submit is accurate to the best of your knowledge and that you have the authority to submit it;
• you have the right to upload any third-party drawings, specifications or data, and to have them processed by the Platform;
• you have obtained any consents and given any notices that Applicable Law requires in relation to personal data you share with us; and
• you will verify the accuracy of AI Output and quotations before acting on them.

The fees, subscription plan, payment schedule and any onboarding terms that apply to your use of the Platform are set out in the separate order form or subscription agreement that you sign with us. Those commercial terms form part of your overall agreement with us. Applicable taxes are payable in addition, as required by law. This page does not set out pricing.

We work to keep the Platform available and reliable, but it is provided on an “as is” and “as available” basis. We do not warrant that the Platform will be uninterrupted, error free, or that it will meet every requirement you may have. To the fullest extent permitted by Applicable Law, we disclaim all implied warranties, including those of merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent permitted by Applicable Law, we will not be liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, goodwill, data or business opportunity, arising out of or in connection with your use of the Platform. Our total aggregate liability arising out of or in connection with the service will be limited to the amount you paid to us for the Platform in the twelve months immediately before the event giving rise to the claim. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Applicable Law.

You agree to indemnify and hold us harmless from any claim, demand, loss or expense arising out of your Client Data, your use of the Platform in breach of these Terms, or your violation of any Applicable Law or the rights of any third party.

We may suspend or restrict access to the Platform if we reasonably believe that your use poses a security risk, breaches these Terms, or is required to be suspended by law. Either party may terminate the agreement in accordance with the order form or subscription agreement. On termination, your right to use the Platform ends, and the sections of these Terms that by their nature should survive will continue to apply, including those on confidentiality, intellectual property, liability and governing law.

We may update these Terms from time to time to reflect changes in the service, our practices, or the law. When we make a material change, we will take reasonable steps to inform you, and the updated Terms will apply from the date they are posted. Your continued use of the Platform after an update means you accept the revised Terms.

We will not be responsible for any failure or delay in performing our obligations that is caused by events beyond our reasonable control, including acts of nature, failures of public infrastructure or third-party services, strikes, or government action.

These Terms are governed by the laws of India. The courts at Pune, Maharashtra will have jurisdiction, subject to the dispute resolution provisions below. Before starting any formal proceedings, both parties agree to attempt in good faith to resolve any dispute through discussion. Any dispute that cannot be resolved this way will be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in India and proceedings conducted in English.

If you have a question, a concern about how your information is handled, or a grievance relating to the Platform, please contact us and we will respond within a reasonable time in accordance with Applicable Law.

• Quotiq
• Email: aarambhlabs@gmail.com
• Phone: +91 62637 85234

These Terms, together with your order form or subscription agreement, form the entire agreement between you and us regarding the Platform. If any provision is found to be unenforceable, the remaining provisions will continue in full force. Our failure to enforce a right is not a waiver of that right. You may not assign your rights under these Terms without our consent, and we may assign ours to a successor in connection with a reorganisation or transfer of our business. Notices under these Terms will be given through the Platform or to the contact details on record.